Warranty and return policy

Warranty Policy

Warranty period: All products provided by our company are guaranteed for free for 12 months from the date of delivery.

1. Warranty conditions

• The warranty is valid only at Service Centers (TTBHs) authorized by PERFETTO VIETNAM CO., LTD (referred to as Perfetto) and listed on the Company's website (www.perfetto.com.vn). ).During the warranty period, the product is warranted when the components that make up the product are self-damaged or damaged due to manufacturing defects. Warranty measures include software upgrade, repair and replacement of components. or other necessary measures as prescribed by Perfetto. In order for the warranty to be handled in the fastest time, Perfetto reserves the right to use any form of free repair without prior notice to the customer. If you have other requirements, please notify immediately when sending the product to TTBH. The warranty does not include hardware technical support (installation connection, installation ...), data recovery, software or support disassembly, erasing passwords on the product. In the event that the warranty requires replacement of components, Perfetto reserves the right to repair or use any type of component in accordance with Perfetto's standards to replacement. Accessories for handles, milk bottles ... come with the coffee machine product, if it does not violate the terms of warranty disclaimer, Perfetto will provide free warranty by express delivery to your home. Warrantied goods must still have warranty stamps, product stamps and receipts proving purchase from estore.perfetto.com.vn

2. Terms of warranty disclaimer:

• Perfetto reserves the right to refuse warranty for cases not covered by warranty, including but not limited to the following: Product has expired warranty. Damage is not caused by manufacturing defect or not by components. self-damage products.Products are not distributed by Perfetto, except for products with international warranty policy applied in Vietnam.Warranty address is outside of Vietnam.Products are changed or repaired. Repair at places not specified by Perfetto. Damage caused by natural disasters, accidents or installation, misuse of the manufacturer's instructions. (Example: There is a lightning strike, electrical ignition or liquid inside the product; The product is cracked; The product is transported or maintained in accordance with the instructions; Using the product in a very dirty, humid environment , high temperature or exceeding relevant IP limits; Mold, rust, corrosion, oxidation...).Damage due to insects getting inside the product. Product damage caused by Use in conjunction with other non-genuine accessories, products, software, dependencies, peripherals. Damage caused by faulty plugging in the wrong power source (other than 220V) or insufficient power load for the product. Parts that are naturally worn out during use, such as the case and accessories that come with the product. Use non-specialized coffee or coffee of poor quality when using the machine. coffee maker or coffee grinder. For example, coffee has a lot of butter and oil, in coffee there is grit or metal... The product does not have warranty data on Perfetto's data system or does not have a Warranty Card; Or there is a warranty card but it is not valid (For example, the information on the form is not filled in completely, erased or corrected). Using the product beyond the capacity of the machine. The label or serial number of the product is damaged. torn or unreadable.Stamps listed on products (for products with listing stamps) are torn or broken.

3. Warranty claim instructions

You can call the company's customer service department to request warranty:

For more details, please contact:

Hotline: 0932 695 795

Email: cskh@perfetto.com.vn

4. Return Policy

Scope of application

- Apply returns for damaged products due to shipping errors (at the time of receipt)

Conditions of exchange:

– Time to return: within 7 days (excluding Saturday, Sunday and Public Holiday) from the date the return request is confirmed.

– Requires to keep the original packaging and tags of the product when returning it.